Knowledge Base Overview The Spiceworks Knowledge Base is your place to get and create information, and then share it with your fellow IT admins and end-users. The knowledge base gives you access to the thousands of how-tos available in the Spiceworks Community. You can edit these how-tos to reflect your specific environment and even share them with your end-users through the user portal. You can also create your own articles which can be kept to yourself, shared with your fellow admins, displayed to end-users on the user portal, or shared with all your fellow IT pros in the Spiceworks Community. By using the articles that you find in the Spiceworks Community, maybe you’ll never even have to write an article from scratch again! Ok, so logic dictates that someone will have to write that article, but that person probably isn’t reading this their loss.

Using the knowledge base You can access the knowledge base through the help desk. When you first access the KB, you’ll be presented with several recommended articles. These recommendations are based on devices in your network, things you have shared in the community, etc. Guitar Pro 6 1 5 R11553 Khansoft Bdn there.

Spiceworks software helps IT. Below you’ll find a number of resources we’ve hand-picked from our Knowledge Base and community to make sure your inventory.

You can also quickly view any how-tos that have been written by you or your team. Adding articles from the community Your knowledge base will automatically populate with any how-tos written by you and your fellow admins. You can use the search bar on the knowledge base landing page to search from the shared how-tos on the community.

If you find one you like and want to keep it handy, you just need to click the Bookmark button in the upper-right corner of the article. This will list the article on the “My Team’s” tab as well as the “Mine” tab. Creating your own articles You can create your own articles to display in your knowledge base, then choose who to share them with: • Click New Article in the top-right corner of the main Knowledge Base page. • Select whether you want to store the how-to in the Spiceworks Community or locally in your own database. If you choose to store the article on the community, it’s not visible to everyone by default. Note that this step is only present in version 7.4 and newer and only shows up the first time you create an article. Your selection is set as the default.

Later in the doc you will learn how to change this setting and how to adjust individual articles. • Fill in the Title, Introduction, any steps, and Conclusion. For articles requiring multiple steps, a box for the next step will always be auto-created when you start typing in the current step. You can also include any references that you used. • Click Save. Now the article is created and visible only to you.